|Minimum Order Quantity||1 Unit|
|Service Duration||1 year|
Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad.
In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue. IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed.
IVR applications can be used to control almost any function where the interface can be broken down into a series of simple interactions. IVR systems deployed in the network are sized to handle large call volumes.
We provide you solution to build your own customized IVR’s where customers can dial your number and listen to your service. It ease your way to promote or sell your products in the market.
Our IVR system reduces your cost per call by letting customers choose the type of help they want such as self-service or speaking to an agent. Not only will our IVR software free up your agents to handle more complex cases, but customers can quickly self-solve basic issues like bill pay, account inquiries, and more.
Being an enterprise-grade cloud communications platform, IVR powers some of the well-known brands in emerging markets. From cloud-based call centers that process million calls an hour to lead management systems that integrate in real-time with CRM to community mobilization systems, Smart IVR has done it all with the support of voice call APIs.
• Customize any call flow
• Personalize sales and customer support
• Round the clock functionality
• Integrate with any CRM or ERP
• Access thousands of virtual numbers